Hello, the ironing machine was divided into 5 small parts, 4 parts as the ironing body, and 1 small parts as the iron head, the ironing body need to reinstall together, and the small iron was put into the washer drum, and that washer was your Italy local DHL company lost that, we are trying to do compensation with DHL too, it is the DHL responsibility for that please. Sorry.

Hello, we already sent the washer on time for sea shipping and it did arrived at your local DHL for delivering it, but the DHL lost it, I am very sorry for that too. It is the Italy local DHL company responsibility for that lost, we are doing compensation with them too, The delivery of goods has nothing to do with us, since we as manufacture did send machines on time and we also lost the machine too because of the Italy DHL company.